Post ERP Go-Live Support

Even once the user adoption phase is completed and the system is live, we’re still available to support organizations with any post go-live floor walking and hypercare support.

Change Management

Understanding and adopting change

Project Training

Pre-implementation project team support

Training Plan

Planning and scoping the training phase

Training Materials

Developing the customized materials

Training Delivery

Delivering the end-user training sessions

Post Go-Live

Supporting the business post go-live

Solution Overview

ERP Floor Walking & Hypercare

There can often be a period between training delivery and system go-live, during which delegates may not retain certain elements of the training. Floor walking and hypercare, therefore, provide them with additional support to call upon if required.

Onboard training consultants can be utilised as ‘floor walkers’ during a go-live period and they will be on hand to answer queries, refresh learning on processes, and provide a ‘triage’ service to limit the numbers of user-triggered issues being dealt with by the internal support desk.

Hypercare is the period immediately after the system has gone live where an elevated level of telephone support is made available to facilitate the seamless adoption of a new system.

Pre-booked sessions can be also arranged or this can be an ‘on-demand’ service to handhold users as they start to use a new system for the first time. This method can be particularly useful for less confident users of technology.

We're the world's most experienced ERP training and change management consultancy.

Microsoft Dynamics 365
Supporting every version of D365 including all ERP and CRM modules.
Supporting S/4HANA as well as SAP ECC, S/4HANA, eCommerce and Plant Maintenance.
Oracle Cloud ERP
Supporting all Oracle Cloud ERP upgrade and implementation projects.
Why Choose Us?

We understand ERP consultancy is competitive. But here's why to choose Onboard.

We offer a variety of flexible and competitive ERP training and change solutions.

ERP training consultant supporting delegates
ERP training delegates using eLearning

Designed for you

A tailored ERP training program developed using your specific build, incorporating your business processes.

Vastly experienced

Our team has worked on over 750 ERP training projects across various different systems and industries.

Flexible solutions

Total flexibility to pick which training modules are developed in-house and which to outsource to Onboard.

Quick offboarding

We offer an unrivalled offboarding policy, with our team ready to reengage when suits you best.

Project team time

Partnering with us will allow your project team more time to focus its attention on the system build.

Prepared workforce

We’re here to help deliver a confident workforce, enabling the business to maximize the return on its system investment.

Pleased ERP training delegate

We're Ready to Support your Project!

Our experienced team are ready to support your digital transformation. Let’s add your name to our growing list of 750+ global clients!

Dr Martens
Contact us Today

Send an Inquiry