How to Manage Multi-Location and Multi-Language Operations with D365?

How to Manage Multi-Location and Multi-Language Operations with D365?

In what ways may D365 transform processes that include managing multiple locations and languages? With the centralized platform, analytics, and scalable structure of Dynamics 365, you can overcome logistical obstacles and communication bottlenecks. Find out how Onboard consulting propels success stories such as the worldwide expansion of Pandora.

Growth is the ultimate benchmark in your journey to corporate success. Yet, maintaining multiple locations can present distinct challenges associated with expanding. Efficiency and performance may also suffer if your company’s communication plans and systems aren’t ready for geographic expansion. With remote employment becoming popular, there’s more to managing a multi-location corporation than just having multiple places for its diverse customers.

You have a great deal of work to do to prepare yourself for achieving success when you grow into fresh territories and unexplored markets. There are numerous factors to take into account, such as determining how you will maintain organization and employee engagement. To have a successful business, you would need to establish a centralized system to address location and language barriers.

What Experts Say?

The secret to reducing errors and successfully managing operations with multi-location and multi-language is to use technology to improve communication and accelerate procedures. As Peter Drucker famously said, ‘Efficiency is doing things right; effectiveness is doing the right things.‘”

— Anonymous

Microsoft D365 brings an interactive and centralized platform for various organizational operations. Let us take you through how it can help with multiple location ERP and multi-language operations in an organization.

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Challenges in Managing Multi-location Operations

Running a large organization with offices at multiple locations could bring several challenges, be it communication or time barriers. Some of the challenges in managing multi-location service industry ERP operations are as follows:

Communication Barrier

Inter-office communication is one of the fundamental challenges when dealing with managing someone across multiple locations and workplaces. There are a number of reasons why there isn’t enough contact among your work to manage multiple locations, but one of the main ones is that they’re geographically separated from your main office and all the different sites. If the exchange of information decreases to an uncontrollable level, true concerns arise.

Any firm can fail if there is a lack of effective and regular enough communication tools. Being a bad communicator is not something you can afford as an organization leader with everyone across multiple locations. You’ll probably have to oversee more workers as a result of your expansion. To make sure everything is working as planned, you’ll need to keep track of your trips between various locations and sites. However, if you fail to convey what needs to happen, everyone involved will be disorganized and distressed.

Disconnected Workforce

When recruiting new hires, many organizations discuss the quality of their corporate culture. It is simpler to establish standards, encourage a healthy work atmosphere, and ensure that team-building activities strengthen bonds between employees when there is just one location of business.

Organizations can lose their ideal corporate culture when they grow for either of the two reasons. When management is more lenient with standards or one site offers a better work environment than the two other locations, employees at both workplaces may feel competitive. Or, when the second site opens, the business’s owner becomes overly focused on the new business, neglecting the existing issues.

It is reasonable for business owners to look forward to increased turnover and discontent rates if staff feel disengaged or competitive. Employees who are spread across both of your locations might find the cultural differences to be concerning.


When dealing with numerous locations, logistics might be a challenge. When setting up a new workplace, you must consider this factor. When all the logistics costs are factored in, the initial expense may not even come close to covering the entire amount. To determine how much it will cost to move your inventory, you must first determine how far away the new location is from the corporate headquarters.

These could include formulating strategies for decision-making about supplying goods or services and managing inventories. Using software tools to track and manage inventory control these factors can be highly beneficial. If you do not employ proper tools that can help in informed decision-making when creating inventory management, it can be quite difficult to track all of your items across several locations.

Employee Retention

Employee retention is one of the most important and challenging aspects of operating several operations. Evidently, as an organization, you want to employ highly competent and well-trained employees. If the employees leave, it becomes challenging to achieve this objective, and you will need to spend money on recruiting and onboarding new employees.

Therefore, focus on investing your efforts in your current employees rather than waste them on the hiring process. Maintaining communication with personnel who work in different locations poses an initial challenge. It is imperative that you motivate your team to communicate with you.

If you have open lines of communication, staff members are more likely to get in touch with you if an issue occurs. Furthermore, employees who feel valued by the organization are more inclined to stick around.

Challenges in Managing Multi-language Operations

Not only does multilingual personnel represent global awareness, but it also serves as a valuable strategic resource with several benefits. Although having a bilingual workforce has many advantages, there are a few issues that managers must be aware of and carefully handle. The important thing is to tap into this ability while navigating the problems that come with it.

The top three challenges in managing multiple location ERP are as follows:

Communication Barrier Due to Language

There are numerous language barriers among employees, both intra and inter-office. Even though English is widely used in organizations, proficiency levels might differ significantly. Additionally, there can be significant variations in the dialect, accent, and vocabulary used in spoken English.

In non-English-speaking countries, employees often choose to communicate in their own language, making communication between offices challenging. As a result, misunderstandings occur, and errors are made.

Furthermore, a lot of time goes into repeating, clarifying, and reviewing both oral and written communications. This can lead to poor communication and have a negative effect on staff efficiency and engagement.

Cultural Clashes

Language barriers might also lead to cultural practices that aren’t compatible with the company’s current culture and cause miscommunication. For example, what is considered a simple approach to offering feedback in a certain culture may be seen as very blunt or even unkind in another.

Without a strong sense of shared language and culture, an operation with a wide geographic diversity is uncertain. Workflow may be thrown off, relationships with suppliers may be strained, and managing offshore operations could be challenging.

Legal Policies

The multifaceted nature of the legal landscape increases when working with employees from different cultural origins. Ensuring that all employees, irrespective of their language proficiency, have equitable access to resources and opportunities is essential.

Furthermore, tax laws and policies are different in every country. This requires your organization to understand the VAT, SAT, or other tax systems for smooth business operations. Prejudice, despite being unintentional, can result in legal consequences and affect the company’s image.

What is Dynamics 365?

Dynamics 365 is a collection of linked business apps designed to meet various business requirements. Since each application is flexible, it may be integrated with other systems and tools to increase its functionality and create a complete corporate technology stack.

Dynamics 365’s cloud applications are intelligently built and data-connected, enabling them to collaborate and link several business operations. Dynamics 365 enables communication and data sharing between all of these different business function activities. Organizations can reduce operational data barriers and increase overall business productivity, output, and expenses by using such hyperconnectivity.

The entire system is going to be built on Azure (a cloud computing technology service from Microsoft), which is housed in global data centers. It will be offered as a Software as a Service platform, which means that instead of being installed on individual PCs, users will access it via their web browsers.

This means that in real-time access, Microsoft will handle and automatically apply any updates or repairs. Additionally, Dynamics 365 can be accessed from any location with an internet connection.

Dynamics 365 works seamlessly with existing Microsoft products like Office 365 and Outlook, and it will also be capable of connecting to third-party applications. Dynamics 365, due to its wide features and scalable nature, has already been positioned by industry insiders as a potential challenge to leading CRM and other ERP solution vendors.

How Does D365 Help with Multi-location and Multi-language?

As an extensive software equipped with all the necessary integrations any organization might need, D365 solves all the major challenges faced by organizations of all sizes. The impeccable features of this platform can transform the way an organization functions and solve the issues of multi-location and multi-language barriers in operations.

Solving Multi-language Challenges

Dynamics 365’s single portal allows for the effortless display of content in many languages and the ability to reach out to people around the world. Furthermore, while keeping the same hierarchy, Dynamics 365’s strong portal features enable multilingual viewing and translation.

Install the Language Pack

The first thing to do is install the language packs. The following steps can guide you for the same:

  1. To enable the pack, we’ll need the System Administrator security post or comparable access in Dynamics CRM for a Language option.
  2. Click on Dynamic CRM > Settings > Administration.
  3. From the Language Settings, choose Languages. The Language Packs deployed in the Microsoft Dynamics 365 deployment are listed here, with a checkmark to the left of every Language Pack.
  4. Every language pack has check and uncheck boxes for each language you want to be available on the portal.
  5. To proceed, click Apply and then OK for the confirmation windows.
  6. Select the “Close” button to close the dialog window.

This is perfect for every business that needs to use multiple language packs.

Solving Multi-location Challenges

D365 comes with impeccable features which can help connect your employees and customers across the globe.

Analytics Dashboard

D365 provides significant business intelligence features that let companies gain insights into their business operations in real-time. Dynamic dashboards and reports offer visual representations of key performance indicators, financial statistics, and operational metrics, allowing stakeholders to make data-driven decisions.

Performance Analytics

Effective performance management allows businesses to connect individual goals with company objectives while also encouraging continual growth. D365 makes it easier for leaders and employees to work together in real time and promote employee development by facilitating performance evaluations and setting targets, competency tests, and feedback systems.

Scalable Framework

D365 is built to scale with increasing businesses. No matter how a company grows geographically or via the addition of new business units or higher transaction volumes, the system can adapt to these changing requirements and scale up resources appropriately to maintain user experience, operational efficiencies and performance.

Data Security

D365 integrates industry-standard security features, such as data masking, data encryption, and audit trails, to protect confidential details from unwanted access to date information, keep data accurate, ensure adherence to data protection laws, and maintain the data accuracy of information that is essential to company operations.

Dynamics 365 Implementation with Ease

With Microsoft Dynamics 365, businesses can enhance their supply chain operations, production planning capabilities, human resources management, financial management, and business analytics.

This robust and all-inclusive ERP system solution is easy to use. Businesses can boost development, enhance business processes further, and get a competitive edge in today’s fast-paced market by using the essential features and functionalities of D365.

Whether you need help setting up all the features of Microsoft Dynamics 365 modules, dealing with key integrations, dealing with multiple business projects, or simply getting started with Microsoft Dynamics, the team of skilled experts at Onboard is here to assist you.

With the assistance and guidance of the expert consultants at Onboard and the exquisite features of D365, Pandora (a leading jewelry brand) has established their business in various regions of the globe.

Onboard has helped Pandora overcome the multi-language challenges across Denmark, the UK, Thailand, China, the USA, and Hong Kong.

Onboard successfully delivered finance, warehousing workstreams, and procurement training in Hong Kong. We also created training courses for procurement and finance teams at the Bangkok facility of Pandora. We accompanied the team Pandora in English documentation, too.

It’s time for you to leverage the Onboard difference and surpass the barriers of language and locations with the right training and consultancy!

Common Questions About D365

Q1. How many modules are there in D365?

There are four primary modules in Dynamics 365 Finance and Operations, and every module has its own set of use cases. You can even customize how you use the ERP system to update information to make it function best for your organization.

Q2. What is the location format in D365?

Location formats are a naming system that creates distinct and unified names for the various inventory management location bin positions used for inventory levels in the supply chain in a warehouse environment. Separators can be a helpful addition to the format to make it simpler to recognize location elements like the aisle number.

Q3. How many companies use Dynamics?

In 2024, more than 74200 businesses worldwide will have started making use of Microsoft Dynamics as an Enterprise Resource Planning (ERP) implementation.

Q4. Is Dynamics 365 easy?

The level of ease with which you learn Microsoft Dynamics 365 is ultimately determined by your setting up position, goals, and the resources accessible to you. For people who have existing familiarity with CRM or ERP systems, this tool may be simple.

Q5. What is the function of Dynamics 365?

Dynamics 365 is a suite of innovative business tools and accounting software that offers pioneering customer experiences together with exceptional operational efficiency, allowing businesses to lower costs while improving agility and simplifying operations.

Q6. Are all organizations suited for ERP?

As most ERP systems and solutions are designed to support companies of all sizes, leading vendors have included a lot of flexibility in their products. Because of its flexibility, users can tailor the system to meet specific requirements, like those related to distinctive performance metrics, data consistency or customized procedures.

Q7. Why choose D365?

Microsoft Dynamics 365 is an effective business solution that includes integrated applications, cloud-based accessibility, adaptability, AI-powered insights, and effortless integration into various Microsoft applications.

Q8. What are the benefits of multi-channel selling?

Reaching a far bigger audience than you could possibly reach from just one sales channel counts as the main benefit of multichannel commerce. You can also target distinct audience segments that are engaged on various platforms by selling through a variety of sales channels.

Joanne Harrison
Joanne Harrison
Director of Sales

Joanne has worked for Onboard’s parent company Optimum since it was established back in 1998 and has progressed through the organization to Director of Sales. She has overall responsibility for business development and leading the growth of the company. Her role is to expand the value proposition to our clients and target markets, identify new markets, implement strategic partnerships and build valuable relationships with existing clients and system partners.

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