ERP Post Go-Live Support
Even once the user adoption phase is completed and the system is live, we’re still available to support organizations with any post go-live floor walking and hypercare support.
There can often be a period between training delivery and system go-live, during which delegates may not retain certain elements of the training. Floor walking and hypercare, therefore, provide them with additional support to call upon if required.
Onboard training consultants can be utilised as ‘floor walkers’ during a go-live period and they will be on hand to answer queries, refresh learning on processes, and provide a ‘triage’ service to limit the numbers of user-triggered issues being dealt with by the internal support desk.
Hypercare is the period immediately after the system has gone live where an elevated level of telephone support is made available to facilitate the seamless adoption of a new system.
Pre-booked sessions can be also arranged or this can be an ‘on-demand’ service to handhold users as they start to use a new system for the first time. This method can be particularly useful for less confident users of technology.
Microsoft Dynamics 365
SAP S/4HANA
Oracle Fusion Cloud ERP
We offer a variety of flexible and competitive ERP training and change solutions.
A tailored ERP training program developed using your specific build, incorporating your business processes.
Our team has worked on over 800 ERP training projects across various different systems and industries.
Total flexibility to pick which training modules are developed in-house and which to outsource to Onboard.
We offer an unrivalled offboarding policy, with our team ready to reengage when suits you best.
Partnering with us will allow your project team more time to focus its attention on the system build.
We’re here to help deliver a confident workforce, enabling the business to maximize the return on its system investment.
Our experienced team are ready to support your digital transformation. Let’s add your name to our growing list of 800+ global clients!
