End User ERP Training Timelines [+ ERP Training Strategy]

End User ERP Training Timelines [+ ERP Training Strategy]

Have you ever invested significant time, money, and effort into implementing a new and advanced software solution for your company, only to find that your employees struggle to operate it proficiently once it goes live? An ERP training strategy for your employees constitutes one of the most important components in the successful completion of your ERP project

Nevertheless, a lot of businesses don’t put enough effort into the ERP training plan. They cut corners on training during the implementation project to save time and get everything up and running sooner. Even with the most advanced software available, it will be practically unproductive if nobody on your team knows how to use it. You run the danger of experiencing an unsuccessful ERP implementation in the worst-case situation. Thus, having well-defined end-user training in ERP implementation is a must for your organization.

Key Takeaways:

  • What is End User ERP Training Timeline?
  • ERP Training Strategy 
  • Get Interactive & Customized ERP Training Sessions with Onboard
  • Common Questions About ERP Training Strategy

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End User ERP Training Timeline

To create an effective ERP strategy, an organization should follow detailed end-user training in ERP implementations

Essential Planning

Planning is the first step in every aspect. The integration of people, business processes, and technology is the most important component of ERP planning. The process and human components of a new system are too often overlooked in the buzz surrounding its implementation. The relationships between the three must be reflected in your plan and timeframes. You must comprehend your users’ needs in order to create a training program that will work for them.

Rather than being a last-minute decision, training needs to be planned for in advance. A project’s success depends on a number of key elements, including the audience, distribution method, training format, content, and timing, as well as the supporting training materials used. It is best to plan and address these as soon as possible.

Training Duration

Project timeframes for ERP systems differ significantly. A standard project can last anywhere from 12 to 18 months. Project timelines can be significantly impacted by various factors, including 

  1. The size of the organization and the difficulty of aligning corporate strategy with departmental requirements and communicating the changes required.
  2. When class or train-the-trainer activities must be conducted in various locations, resources can be pushed.
  3. Training may become more challenging and time-consuming if subject matter experts (SMEs) and employees with the necessary language skills are hard to come by.
  4. Training must be thorough throughout an extensive ERP implementation in order to swiftly bring people up to speed. 

Collecting Resources

Early planning reduces the chance of budget and schedule overruns by helping you figure out what is required and take necessary resources into account. Conducting an analysis of training needs or RapidScope practice is one of the first steps. This examines the who, what, when, and why before comparing the outcomes to the resources at your disposal.

Some companies choose to take a “train-the-trainer and cascade” strategy. Others will depend on the ERP consultant’s implementation of the standard training for the ERP system. You can also utilize a mixture of these training methods together. Training elements must be tested to ensure that they meet the target group’s requirements.

The development of all necessary end-user training resources needs to happen well in advance of the go-live date. It typically takes six to seven months to create the content before the day it goes live. 

Before generating new software or developing any unique training resources, it is essential to evaluate the mode in which training is going to be delivered since this will determine the type of material needed.

Some possible formats for training delivery are as follows:

  • Virtual delivery
  • Classroom delivery
  • Interactive e-learning modules
  • Presentation delivery
  • Passive training videos

Training resources should preferably be stored centrally, such as in an LMS, and made accessible to end users prior to going live.

Post Implementation and Rollout

The rollout plan should be planned in reverse from the day of the launch, with as much flexibility to allow for unexpected events. 

The initial training delivery stage should not last too long before going live, preferably a maximum of three weeks, as employees could forget everything they have learned and hence need additional training.

ERP deployments continue after going live. Successful implementation depends on providing end users with post-go-live support. Throughout and after the implementation, support may be provided by:

  • Help over the phone for problems.
  • Increased attention throughout the first few weeks, along with floorwalkers and helping hands for the employees.
  • Finding gaps in the non-compliance review process and creating solutions as needed.

What do experts say?

“By focusing more on issues and problems and less on requirements, a smart consultant can identify design opportunities in ERP to reduce organizational waste.”
-VK Ramaswamy.

ERP Training Strategy 

Every organization has a different approach and functioning for its employees. Establishing a successful ERP training plan can help employees gain significant knowledge and also lead to successful ERP system implementation and operation. There are some significant ERP user training strategies that one should follow:

Understanding your End User

You must comprehend your users’ needs in order to create a training strategy that will work for them. If you intend to hire new employees, allow for some additional training time because it might require them longer to adjust to the new arrangement.

Super users will usually require a significant amount of training time. They’ll usually be in charge of implementing the latest features and instructing everyone else in your team.

Strategic Planning

ERP training offers employees the ability to create customized reports, evaluate data patterns, and discover areas for development. Making well-informed choices is made possible by their access to real-time data on customer behavior, sales performance, inventory levels, and more. Organizations can improve business outcomes by making strategic decisions based on precise and current information and tapping into the capability of an ERP system.

Role-Specific Training Models

ERP systems support various organizational roles. Employees are ensured that they will get the training content that is useful to and appropriate to their tasks when training sessions are customized for particular job responsibilities. By doing this, the training program’s effectiveness and user adoption is increased.

Engaging Training Sessions

Interactive training sessions encourage involvement and engagement in ongoing training, whether they are delivered in person or digitally. This can involve interactive activities, Q&A sessions, and group discussions that motivate the employees to work together and share what they have learned.

Recording the Processes

As you proceed with the ERP implementation, you should record every procedure. This documentation creates the basis for your training program. Without adequate documentation, you stand the risk of making mistakes and watching people form undesirable habits. 

Your processes are bound to evolve over time. Effective process documentation serves as a how-to manual for new hires, facilitating their rapid onboarding.

Actionable Adverbs

Making investments in ERP training for your employees is a strategic move that can lead to increased efficiency and growth for your company. Organizations can increase operational efficiency, boost decision-making, and streamline procedures by giving staff the information and skills they must effectively use an ERP system. 

If you are interested in achieving success, make the training process a top priority throughout and after deployment, and allocate the resources required for carrying it out well. Bridging the gap between the ERP analyst roles and responsibilities and the proper ERP implementation is Onboard’s exceptionally trained ERP consultants. Get in touch with our ERP training consultants today and transform your successful ERP implementation.

Common Questions About ERP Training Strategy 

Q1. What is gap analysis in ERP?

The process of evaluating the present circumstances and figuring out what has to be done to get to your future condition is called a gap analysis. In an ERP software deployment, this involves thoroughly reviewing the software you are currently using or plan on using.

Q2. What is end-user training in ERP?

End-user training is essential for maximizing the advantages of your new ERP system setup process. 

Q3. How does ERP reduce cycle time?

It shortens lead times by simplifying the quoting and planning processes, letting businesses plan their production schedules based on actual numbers rather than assumptions. Implementing ERP allows businesses to effectively quote lower lead times, which leads to increased sales.

Q4. Why is end-user training important?

End-user training will guarantee that the targeted workers understand the needs of the company. Although there are several approaches to providing end-role-based training in user learning, engaging on-screen training or a related approach has been used widely.

Sources:

https://www.optimum.co.uk/whitepaper/end-user-erp-training-timelines/#:~:text=The%20training%20delivery%20phase%20should,not%20end%20with%20go%2Dlive.

https://www.thirdstage-consulting.com/top-7-essential-steps-for-developing-an-erp-training-plan-for-your-organizations-new-system-implementation/

https://medium.com/@erponboard/key-components-of-an-effective-erp-training-program-b45ec5625c14

https://www.softwareadvice.com/resources/erp-training-strategies/ 

Jordan Locke
Jordan Locke
Service and Delivery Manager

While Jordan was studying International Business and Politics in South Korea, he gained his first experience of teaching while working as an English teacher at the university. This is where he gained an insight into how valuable to the learner it can be to impart knowledge in a way thatis simple and accessible. He recognised these skills could be transferable to business systems training and hasn't looked back. Jordan has progressed with the business from developing and delivering a variety of training solutions to now taking on the role of Service and Delivery Manager, overseeing the operations of the business.

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