Assa Abloy

Microsoft Dynamics ERP training for the world’s largest lock manufacturer.

The Onboard training partnership enabled this huge Microsoft Dynamics project to go-live on schedule.

The Onboard training partnership enabled this huge Microsoft Dynamics project to go-live on schedule.


Microsoft Dynamics ERP


Finance, HR, Manufacturing, Procurement, Warehousing and Distribution

No. of End-Users:

51,000 End-Users



“In addition, Onboard provided invaluable administrative support, especially where hundreds of staff needed to attend some of the sessions, and this required tight control of the training schedule.”

Carly Baker, Business Change Team Leader

The UK’s largest lock manufacturer, ASSA ABLOY, has undertaken a world-wide project to transform their business, including implementing Microsoft Dynamics ERP. ProjectMAX is one of the largest Microsoft Dynamics ERP implementations to have taken place in the UK.

Recognizing that user engagement with the new system and new processes would be a key factor in the success of the project, ASSA ABLOY wanted to engage a specialist training partner that would be capable of supporting a large global project.

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Onboard was selected to create a tailored end user training program to ensure full uptake of the new system and processes and to instil best practice across the company.

ASSA ABLOY found that Onboard was the only training consultancy that had the skill and ability to meet the demands of such a complex global project. ProjectMAX’s implementation partner, Logica, was already familiar with Onboard’s expertise and had worked with Onboard’s consultants on other projects.

ProjecMAX involved a phased rollout of Microsoft Dynamics ERP across ASSA ABLOY’s global business regions, with the first implementation in the UK. The company has grown rapidly through acquisition and consequently is quite fragmented – prior to implementing Microsoft Dynamics ERP, there were eight different ERP systems in use across the UK business.

In the first phase of the project, two of the legacy ERP systems were moved across to Dynamics, with go-live scheduled for February 2012. The remaining six systems would then be transferred by the end of 2012. As the implementation at different sites would be staggered, Onboard created global templates for training courses to ensure that ASSA ABLOY’s employees would receive consistent training across all phases and business locations.

Onboard has also supported with the rollout of Microsoft Dynamics ERP to the ASSA side of the business, which went live in June 2012. In the course of this project, Onboard trained more than 700 end users, both through classroom sessions and through eLearning and webinars. The final stage was to provide Skill the Trainer sessions for ASSA ABLOY’s internal trainers to give them the skills and confidence to deliver the training for the rest of the UK rollout themselves.

ASSA ABLOY’s employees responded very positively to the training they received. According to Carly Baker, business change team leader at ASSA ABLOY, “the feedback has been fantastic.”

Over the course of the project, the training team faced several challenges. For one thing, the system build was still being finalised as the training courses were being developed, and the consultants had to be very flexible in order to incorporate all the new developments. Training delivery also had to work around the business demand in some areas, such as customer services, which meant some training sessions had to take place on weekends.

“The Onboard team has shown a very flexible approach to any required changes. They responded quickly to meet tight timescales,” comments Carly. “Even when faced with some tough challenges, the training consultants have been very motivated and risen to the challenge every time.”

One of the main benefits of engaging specialist training consultants is the level of experience they bring to a project. Onboard’s consultants have been able to guide the ProjectMAX team and help them anticipate and resolve potential problems early. As Carly Baker says, “the forward planning has been excellent as a result of the knowledge of the trainers. In addition, Onboard provided invaluable administrative support, especially where hundreds of staff needed to attend some of the sessions, and this required tight control of the training schedule.”

Onboard has delivered training at two sites, using four rooms for small hands-on sessions, and a larger room for classroom overview sessions. About 150 employees have received practical training on processes relevant to their role, while others received a combination of eLearning and classroom-based overview sessions.

The eLearning developed by Onboard has proven to be very useful even after go live, as employees can easily review the eLearning to refresh their memory of various processes. The eLearning content, as well as supporting material like reference guides and quick cards, is hosted on a learning portal created by Onboard. When the new expense management process was introduced, Onboard developed webinars to train employees in this process. This meant that the sales team could receive training remotely without having to come off the road.

ASSA ABLOY wanted to ensure that their employees saw Onboard as part of the project. While working with ASSA ABLOY, the Onboard consultants were based at an ASSA ABLOY site and operated as an internal training team, liaising closely with the ProjectMAX team and super users. One of the training consultants attended the weekly project meetings to stay informed on the overall progress of the project and identify any changes that might impact on the training requirements.

The cooperation of the ProjectMax team and super users during the knowledge transfer process was of vital importance, and the team soon began to see the benefits of this process. The support and assistance of senior managers was also invaluable to the success of the training program.

The ASSA ABLOY team was especially impressed by the training consultants’ creativity, and their ideas for how to present the training materials so that they would be most effective. The trainers recognised that the item creation process was a key part of the system, involving users in different roles and across different departments. To ensure that all users involved understood their role in the overall process, the Onboard consultants designed a reference guide to be used by the different departments in the role-based training sessions. This gave users a deeper understanding of the whole collaborative process, as well as the importance of their own role.

One of the key objectives of ProjectMAX was to achieve “one vision” of the business performance across ASSA ABLOYS’s business locations. The project team recognise the role that professional, high quality end user training has played in ensuring consistent uptake and engagement with new processes even across multiple rollouts. As Carly Baker says, “training the everyday users how to work with the new system is fundamental to the successful achievement of our business transformation objectives.”